Important Questions Answered

FAQs

Table of content

Booking

We work with over 2000 different travel brands, allowing us access to holidays and deals that you wouldn’t be able to find on any other booking site online. You are also not limited in the type of holiday you can book with us, as our Travel Consultants can arrange any trip, by any means of travel, to any destination in the world.

ABTA stands for the Association of British Travel Agents and ATOL for the Air Travel Organisers’ License. When you book your holiday with an ABTA or ATOL member such as us, this gives you complete protection should anything go wrong on your holiday or with your booking. For more information on ABTA, check out https://www.abta.com/.

No. You only pay for your holiday, everything else is part of the service.

You can usually book as far 12-18 months ahead, but availability can vary daily.

Yes, we can book any party size small or large on any cruise line you are looking for. For help with groups or events such as weddings, please speak to your Travel Consultant who will coordinate direct with the cruise lines.

We would always advise making sure you have cover for your holiday. We offer travel insurance and your Travel Consultant can advise you on a policy that’s right for you.

Name changes are subject to the terms and conditions of your tour operator or airline and usually incur an amendment fee.

All requests to cancel a booking must be made in writing by the lead passenger to your Travel Consultant. Please be aware that you will be subject to any cancellation fees stated in your airline or tour operator’s terms and conditions. If you require a cancellation invoice for insurance purposes, please speak to your Travel Consultant directly.

Payment

You will be required to pay a deposit upon booking, and if you do not choose to pay the full balance right away, you will be required to pay by the due date given on your booking confirmation. Failure to make the full payment by the due date could result in your booking being cancelled by your airline, cruise or tour operator, and you will be subject to any cancellation fees set out in their terms and conditions.

We accept all major debit and credit cards, including American Express.

Other

For Covid-19 vaccinations, please check with the Cruise Line directly for up to date information on requirements to board your cruise. Policies are changing all the time and you must ensure you are up to date with any vaccinations required to board your cruise. For other vaccinations, these are determined by country, please speak to your doctor for more information.

If you are unable to reach your Travel Consultant, you can contact our Customer Support Team on 0800 530 0621 for any general enquiries. Our offices are open Monday to Saturday from 09:00-17:00. Out of hours support is also available Monday to Saturday from 19:00-22:00. Please have your booking reference to hand so we can deal with your enquiry as quickly as possible.

API stands for Advanced Passenger Information and is normally required by your airline before you travel. You may have already provided your API at the time of booking, but if not, this can be done via the airline’s website. If you are unsure, please speak to your Travel Consultant who will be able to advise you.

It is your responsibility to ensure you have all the relevant documents with you when you travel. These include a valid passport, the appropriate visa (where required), travel insurance and any other health documents such as your EHIC card. If you are unsure which documents you need, you can speak to your Travel Consultant or visit the Gov website for more information.

Most tickets these days are assigned electronically and are called an ‘e-ticket’, these will get emailed to you prior to travel. Should you wish to receive paper tickets, please speak to your Travel Consultant to arrange this.

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