{"id":175,"date":"2022-08-29T13:12:50","date_gmt":"2022-08-29T13:12:50","guid":{"rendered":"http:\/\/notjusttravel.local\/?page_id=175"},"modified":"2022-11-23T22:10:01","modified_gmt":"2022-11-23T22:10:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/notjustcruise.co.uk\/tc\/brincattravels\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Booking<\/h2>\n\n\n\n<div id=\"block_630cbb1f627df\" class=\"accordion-block\">\n    <div class=\"accordion-block__wrapper\">\n                                    <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            What are the benefits of booking with Not Just Travel?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>We work with over 2000 different travel brands, allowing us access to holidays and deals that you wouldn\u2019t be able to find on any other booking site online. You are also not limited in the type of holiday you can book with us, as our Travel Consultants can arrange any trip, by any means of travel, to any destination in the world.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            What is ABTA and ATOL protection?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>ABTA stands for the Association of British Travel Agents and ATOL for the Air Travel Organisers\u2019 License. When you book your holiday with an ABTA or ATOL member such as us, this gives you complete protection should anything go wrong on your holiday or with your booking. For more information on ABTA, check out https:\/\/www.abta.com\/.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            Does it cost more to book with a Travel Consultant?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>No. You only pay for your holiday, everything else is part of the service.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            How far in advance can I book my holiday?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>You can usually book as far 12-18 months ahead, but availability can vary daily.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            Can I book a group onto a cruise, semi-charter or charter a ship?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>Yes, we can book any party size small or large on any cruise line you are looking for. For help with groups or events such as weddings, please speak to your Travel Consultant who will coordinate direct with the cruise lines.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            Do I need to purchase Travel Insurance?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>We would always advise making sure you have cover for your holiday. We offer travel insurance and your Travel Consultant can advise you on a policy that\u2019s right for you.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            Can I change a name on my booking?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>Name changes are subject to the terms and conditions of your tour operator or airline and usually incur an amendment fee. <\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            Can I cancel my booking?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>All requests to cancel a booking must be made in writing by the lead passenger to your Travel Consultant. Please be aware that you will be subject to any cancellation fees stated in your airline or tour operator\u2019s terms and conditions. If you require a cancellation invoice for insurance purposes, please speak to your Travel Consultant directly.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Payment<\/h2>\n\n\n\n<div id=\"block_630cbb79627e5\" class=\"accordion-block\">\n    <div class=\"accordion-block__wrapper\">\n                                    <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            Do I have to pay all in one go?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>You will be required to pay a deposit upon booking, and if you do not choose to pay the full balance right away, you will be required to pay by the due date given on your booking confirmation. Failure to make the full payment by the due date could result in your booking being cancelled by your airline, cruise or tour operator, and you will be subject to any cancellation fees set out in their terms and conditions. <\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            What payment methods do you accept?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>We accept all major debit and credit cards, including American Express.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Other<\/h2>\n\n\n\n<div id=\"block_637e97e256c6d\" class=\"accordion-block\">\n    <div class=\"accordion-block__wrapper\">\n                                    <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            Do I need a vaccination?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>For Covid-19 vaccinations, please check with the Cruise Line directly for up to date information on requirements to board your cruise. Policies are changing all the time and you must ensure you are up to date with any vaccinations required to board your cruise. For other vaccinations, these are determined by country, please speak to your doctor for more information.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            I can\u2019t get in contact with my Travel Consultant. What should I do?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>If you are unable to reach your Travel Consultant, you can contact our Customer Support Team on 0800 530 0621 for any general enquiries. Our offices are open Monday to Saturday from 09:00-17:00. Out of hours support is also available Monday to Saturday from 19:00-22:00. Please have your booking reference to hand so we can deal with your enquiry as quickly as possible.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            What is API and who do I give this information to?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>API stands for Advanced Passenger Information and is normally required by your airline before you travel. You may have already provided your API at the time of booking, but if not, this can be done via the airline\u2019s website. If you are unsure, please speak to your Travel Consultant who will be able to advise you.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            What documents do I need to travel?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>It is your responsibility to ensure you have all the relevant documents with you when you travel. These include a valid passport, the appropriate visa (where required), travel insurance and any other health documents such as your EHIC card. If you are unsure which documents you need, you can speak to your Travel Consultant or visit the Gov website for more information.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-block__item\">\n                    <div class=\"accordion-block__item-title\">\n                        <button class=\"accordion-block__item-button\">\n                            How will I receive my tickets?                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.97945 5.31344C3.15697 5.13593 3.43474 5.11979 3.63048 5.26503L3.68656 5.31344L7.99967 9.62633L12.3128 5.31344C12.4903 5.13593 12.7681 5.11979 12.9638 5.26503L13.0199 5.31344C13.1974 5.49095 13.2135 5.76873 13.0683 5.96447L13.0199 6.02055L8.35323 10.6872C8.17572 10.8647 7.89794 10.8809 7.7022 10.7356L7.64612 10.6872L2.97945 6.02055C2.78419 5.82528 2.78419 5.5087 2.97945 5.31344Z\" fill=\"#823A5D\"\/>\n<\/svg>\n                        <\/button>\n                    <\/div>\n                    <div class=\"accordion-block__item-content\">\n                        <p>Most tickets these days are assigned electronically and are called an \u2018e-ticket\u2019, these will get emailed to you prior to travel. Should you wish to receive paper tickets, please speak to your Travel Consultant to arrange this.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Booking Payment Other<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-toc.php","meta":{"footnotes":""},"class_list":["post-175","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Not Just Cruise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/notjustcruise.co.uk\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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